TERMS AND CONDITIONS
Alibliss User Agreement (the “Agreement”) is entered into among you (or “User”, means all individuals or entities who register, log in, use or browse our Services), (hereinafter referred to as “Alibliss” or “we”) and our operational cooperators (hereinafter referred to as “Cooperator”), with respect to www.alibliss.com (hereinafter referred to as “Site”) and the products, programs and services (hereinafter referred to as “Services”) of alibliss. Please read this Agreement carefully and fully understand, including the terms of Disclaimer of Warranty, Limitation of Liability, and Rights and Limitations, and choose to accept or not to accept this Agreement (minors should read this Agreement accompanied by legal guardian). Alibliss may suspend or stop providing our Services to you if you do not comply with our terms or policies. By your registration, login, usage of the Services or other actions, you acknowledge that you have read and understood, and agree to accept and be bound by the terms and conditions of this Agreement. By accepting this Agreement, you agree to accept all constraints, including accepting alibliss to reserve the right to modify the terms of this Agreement at any time, without additional notice to you. You can log in on our webpage at any time to check the latest User Agreement. If you cannot accept any content that we have changed, you shall stop using alibliss Services. By your continued use of our Services, you agree to accept and will be bound by the modified terms of this Agreement.
TERMS OF USAGE OF OUR SERVICES
You may visit the Site without registration. However, you need an alibliss Account (“Account”) and provide relevant personal information on the registration webpage in order to access more Services. You can delete or suspend your account under the instructions of the Site, and we will keep or delete your Account based on this Agreement. You hereby commit and undertake the following: You understand and agree that the Site is an application service product. You shall take full responsibilities for the authenticity, legality, accuracy and validity of your registration information; You shall also be responsible for updating any changes in your registration information to keep it up to date; You shall not post any information in the name of others; you shall not use registered accounts maliciously; otherwise, we reserve the right to suspend the Services and you shall fully bear all legal liability. We do not accept any responsibility or liability for any claims or loss arising from your actions. You shall use the Site and Services in accordance with all applicable laws and take all responsibility for activities under your registered Accounts, including your statements and any loss or damage that may directly or indirectly arise from your statements. You should estimate the risks of the content on your own and take all risks from it, including the risk that lies on the correctness, integrity or practicability of the content. Alibliss will not take any responsibility for any loss or damage that results from this behavior or activity; You have the obligation to take good care of the registration information on the Site and are responsible for all the activities. You must immediately notify alibliss if you find any illegal or unauthorized activities. alibliss will not be liable for damages or losses arising from a user's not-compliance with any of the provision(s) above; All your statements on the Site are public information that any third party has access to. Any statement posted on the Site will be deemed as public information, and user should bear legal liability for this action. If you do not want any third party to get your statements, please do not post them on the Site.
YOU SHALL ALSO UNDERSTAND AND HEREBY ACKNOWLEDGE THE FOLLOWING
The user accepts that in relation to business development, we may change, suspend, restrict, terminate or revoke the rights of our services at any time without notice; We may include advertisements, etc. in our Services. You agree to the display of advertisements and other events from us or our related parties or cooperators while enjoying our Services; We have the right to suspend, at our sole discretion or determination, any content that violates the laws and regulations in any jurisdiction or the terms of this Agreement; that infringes, prejudices, threatens any right or safety; or that impersonates others. We also retain the right to take proper legal actions, including but not limited to removing any illegal or infringing content, suspending the qualification of violators and saving relative information and reporting to relevant authorities based on the applicable laws and regulations; When you shop on the Site, you can only modify any of the following information for maintaining the account’s safety: your name, address and phone number. If you need any help, please call customer service using the phone number you put in the order. Any call from any number other than in the order requires confirmation.
MATTE ECOMMERCE CO., LIMITED
48 Charlotte Street, London, Greater London, England, W1T 2NS
1.If customers buy your products,how many days can they receive?
Usually, we need about 1-2 working days order and 2-4 working days to deliver it, If there is no seriously delay.After we ship it out, we will send you a tracking number. Our porfessional customer service will keep in touch with you until you are satisfied with everything.
2.Will the color swatches exactly match the color received?
The color swatches could give you a visual representation of color options for each item.Kindly remind that;There might be a slight difference between the actual hair color and what you see in the site depending on your computer monitor’s display settings.Please ask help from the hair dresser for the colors code as the international colors watch.
3.If I am not satisfied with the hair,can I return it?
You should contact us within 7 days if you are not satisfied with the item.Because we accept return within 7 days, Please keep the item in original condition,items have been used or washed are not allowed to return anymore.If you want to know more information about the returned policy,you could contact with our customer service.
4.How long does it last?
The hair can last for about one year If you take care of it very carefully.The lifecycle depends on how you maintain it.Treat it like your own hair and take good care of it.Many hair extension users prefer 6A hair because it is very cheap.And some customer prefer 7A or 8A,beacuse it is beautiful and better quality which makes it last longer than 6A one.
5.How many country could you ship to?
We cooperate with DHL,UPS,TNT express company.So we could ship to all the country in the world. Since some country has a very strict customs policy,please contact with our customer service if you do not know your country’s customs policy.We will provide our professional advice.
6.Can I permed the hair?
Under normal circumstances, the hair can be permed, If you permed the hair too often, It could cause the hair dry,In order to last the usage period,we do not suggest you to permed the hair by yourself.You could choose the texture yo like on our website.
7.Can I dyed / bleached the hair?
Our Hair Extensions are made of real hair just like your natural hair.The hair can be colored.As a general rule it is easier to make the color more darker than to make the hair more lighter.We highly recommend having your hair dresser dye the extensions.Coloring them yourself always poses a high risk of not coming out the shade you want.If you can not get to a salon,always use a good quality hair dye and test a small sample first.
8.Can I wash the hair?
Hair can be removed down to clean,but the clean method must correct for the hair.Treat this hair just as if it was your own hair.Use good quality shampoo and conditioning products.Conditioning your hair is very inportant to keep it soft and manageable, You can also use products like gel and hair spray to keep the curls in place.
9.What is the difference between human hair and synthetic hair ?
Synthetic Hair:Burning smells like a burning plastic,there is a small flame,and feels viscous when it burns out .Human Hair:Burning smells like a burnt fragrance ,human hair burns out very quickly ,and feels like coke .it also easily becomes ash.
10.Why is your hair so cheap ?
Because we are just a hair manufacturer and we sell hair from factory to customers directly ,no middlemen. Also our marketing strategy is “Quick Returns and Small Margins”,so we want to offer quality hair with reasonable price.
11.What is natural color ?
Natural color is the tone of virgin hair .It gradual changes from 1b off black to #2 dark brown.
12.What is hair weave /weft ?
Hair Weave/Weft extensions are wefts of human hair sewn on to a flat track.They are typically associated with braid weaves to make one's hair appear thicker or longer.
13.What is hair closure?
Hair closure also called top closure is actually a small hairpiece which is usually used to match weave on style.According to different base material,hair closure is generally classified into lace closure and silk closure.Silk closure is more natural.
14.What is full lace wig?
Full Lace Wig is a lace wig that human hairs are all ventilated on French lace ,Swiss lace ,PU or other bases.So it is all handmade work and more expensive ,but it looks very natural.You can part your hair anywhere as you want and wear high ponytail.
15.Can I straighten my curly hair ?
We don’t recommend to straighten curly hair because it may cause hair problems like shedding and tangle.So had better remain the same curly look.
16.What is bleached knots ?
Bleached knots help make the hair appear as if it is growing from the scalp. When hair is tied to the lace, there is a dark knot where the hair is secured. Bleaching or "lightening" the knots reduces the visibility of this knot. On off black (1B) and dark brown hair, the knots are lightened to a light brown shade. Very light brown and blonde and shades usually do not need bleached knots. It is not possible to bleach knots on jet black (#1) hair, and is very difficult to bleach knots on 1B hair.
17.What is the glueless wig cap?
On glueless cap,there are combs on it, to avoid the wig slip down.also,at back,there is an adjustable strap, you can adjust it to fit you well.
18.what is silk top?
Silk top is made by 3 layer lace,the knots hiddened in the middle of the 2 layer lace,the hair looked like it rise from the scalp.