Delivery&Return Policy

Our company cooperates with DHL express company. It is very fast and secure. The Express shipping fee is $20 for most of the country. If your order is over $100, We will provide free shipping.

Usually, we need about 1-2 working days to process your order and 2-4 working days to deliver it. So you will receive it around 3-5 working days. After we ship it out, we will send you a tracking number. Our professional customer service will keep in touch with you until you are satisfied with everything. If there is no seriously delay or your area is the remote area. The right for the final explanation reserved by DHL express company.

For some countries,  there will be some duty tax taken by Local customs officers. Please understand that It has no relation with our company, so we could not pay the tax for you. But we always declared low value to avoid customs duty.

Please be noted that: Use the correct address and make sure there is someone there sign for the package. If the delivery staff leave the package on the door according to the customer's requirements and it causes the package lost. The Express company will not take any responsibility. Please do not use the PO box address or army address. The DHL express company staff could not delivery to there areas.

Us Warehouse Address: 700 UNION ST, MONTEBELLO, CA 90640

Phone: 5304872700 

Order tracking: http://www.dhl.com.sg




1.Shipping cost:

Express shipping fee is $25 for most of the country. If your order is over $100.00, we will provide free shipping.


2.Shipping time:

If the products are in our Los Angeles warehouse, We will deliver it within 24 hours, It needs about 2 days to deliver. If the products are out of stock, We need about 2 days to process your order and 2-3 days to deliver.


3.Shipping assurance:

We always take all the responsibility for our customers through all the transactions. So we need our customers to sign the package by themselves.


4.Shipping address:

Please use the correct address, and make sure there is someone sign for the package. Please do not use the PO box address or army address,package can not be delivered.



1.Return policy:

If we provide you a low-quality product or wrong product, we will bear all the expenses including the shipping fee. If you do not like the products for no reason, then you need to pay the shipping fee by yourself.


2.Return procedure:

You should contact our customer service within 24 hours if you are not satisfied with the item. We will let you know how to return it. We accept return within 24 hours.


3.Return condition:

Please keep the item in original condition, do not cut off the lace or other item. Item is not allowed to return anymore, If it has been used or washed.


4.Return assurance:

We always try our best to meet the demands of all the customers. Once we receive your package and confirm it has never been used. We will refund to you immediately.



Seller pays shipping fees

Buyer pays shipping fees

Exchange Available

Communication

Shipped Wrong items or colors

Yes

Yes
Pls contact us within 24 hours

Quality Problems

Yes

Yes
Pls contact us within 24 hours

Dislike or Unsuitable


Yes
Yes
Pls contact us within 24 hours

Artificial Reasons

No
No
No
Pls contact us within 24 hours