1. If customers buy your products, how many days can they receive?
Usually, we need about 1-2 working days order and 2-4 working days to deliver it, If there is no seriously delay. After we ship it out, we will send you a tracking number. Our professional customer service will keep in touch with you until you are satisfied with everything.
2. Will the color swatches exactly match the color received?
The color swatches could give you a visual representation of color options for each item. Kindly remind that; There might be a slight difference between the actual hair color and what you see in the site depending on your computer monitor’s display settings. Please ask help from the hairdresser for the colors code as the international colors watch.
3. If I am not satisfied with the hair, can I return it?
You should contact us within 7 days if you are not satisfied with the item. Because we accept return within 7 days, Please keep the item in original condition, items have been used or washed are not allowed to return any more. If you want to know more information about the returned policy, you could contact our customer service.
4. How long does it last?
The hair can last for about one year If you take care of it very carefully. The lifecycle depends on how you maintain it. Treat it like your own hair and take good care of it. Many hair extension users prefer 6A hair because it is very cheap. And some customer prefers 7A or 8A because it is beautiful and better quality which makes it last longer than 6A one.
5. How many countries could you ship to?
We cooperate with DHL, UPS, TNT express company. So we could ship to all the countries in the world. Since some country has a very strict customs policy, please contact our customer service if you do not know your country’s customs policy. We will provide our professional advice.
6. Can I perm the hair?
Under normal circumstances, the hair can be permed, If you permed the hair too often, It could cause the hair dry, In order to last the usage period, we do not suggest you to permed the hair by yourself. You could choose the texture yo like on our website.
7. Can I dyed/bleached the hair?
Our Hair Extensions are made of real hair just like your natural hair. The hair can be colored. As a general rule, it is easier to make the color darker than to make the hair lighter. We highly recommend having your hairdresser dye the extensions. Coloring them yourself always poses a high risk of not coming out of the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
8. Can I wash the hair?
Hair can be removed down to clean, but the clean method must correct for the hair. Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, You can also use products like gel and hair spray to keep the curls in place.
9. What is the difference between human hair and synthetic hair?
Synthetic Hair: Burning smells like a burning plastic, there is a small flame, and feels viscous when it burns out.Human Hair: Burning smells like a burnt fragrance, human hair burns out very quickly, and feels like coke .it also easily becomes ash.
10. Why is your hair so cheap?
Because we are just a hair manufacturer and we sell hair from factory to customers directly, no middlemen. Also, our marketing strategy is “Quick Returns and Small Margins”, so we want to offer quality hair at a reasonable price.
11. What is a natural color?
Natural color is the tone of virgin hair. It gradual changes from 1b off black to #2 dark brown.
12. What is hair weave /weft?
Hair Weave/Weft extensions are wefts of human hair sewn on to a flat track. They are typically associated with braid weaves to make one's hair appear thicker or longer.
13. What is hair closure?
Hair closure also called top closure is actually a small hairpiece that is usually used to match weave on style. According to the different base materials, hair closure is generally classified into lace closure and silk closure. Silk closure is more natural.
14. What is a full lace wig?
Full Lace Wig is a lace wig that human hairs are all ventilated on French lace, Swiss lace, PU or other bases. So it is all handmade work and more expensive, but it looks very natural. You can part your hair anywhere as you want and wear a high ponytail.
15. Can I straighten my curly hair?
We don’t recommend to straighten curly hair because it may cause hair problems like shedding and tangle. So had better remain the same curly look.
16. What is bleached knots?
Bleached knots help make the hair appear as if it is growing from the scalp. When hair is tied to the lace, there is a dark knot where the hair is secured. Bleaching or "lightening" the knots reduces the visibility of this knot. On off black (1B) and dark brown hair, the knots are lightened to a light brown shade. Very light brown and blonde and shades usually do not need bleached knots. It is not possible to bleach knots on jet black (#1) hair and is very difficult to bleach knots on 1B hair.
17. What is the glueless wig cap?
On glueless cap, there are combs on it, to avoid the wig slip down. also, at back, there is an adjustable strap, you can adjust it to fit you well.
18.what is the silk top?
Silk top is made by 3 layer lace, the knots hiddened in the middle of the 2 layer lace, the hair looked like it rises from the scalp.
More Hair Added than Market Standard